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History for Total Quality Management (TQM) (history as of 05/15/2014 10:32:17)

is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, government, and service industries, as well as NASA space and science programs. Total Quality provides an umbrella under which everyone in the organization can strive and create customer satisfaction at continually lower real costs.

  

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